Privacy Policy

1 Who We Are

CoachAndTrack is an online fitness marketplace that connects users with professional fitness coaches and provides tools to track workouts and monitor progress. The platform is operated by:

TechXcel Partners LLC, doing business as CoachAndTrack
Website: coachandtrack.com
Contact: support@coachandtrack.com

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use our website and services.

2 Information We Collect

Information you provide directly

• Name and email address (when joining the waitlist or creating an account)
• Fitness goals, preferences, and profile information
• Payment information (processed securely by Stripe — we never store card details)
• Communications you send us via email or contact forms

Information collected automatically

• IP address and general location (country/city level)
• Browser type, device type, and operating system
• Pages visited, time spent, and links clicked on our site
• Referring website or search term that brought you to CoachAndTrack

Information from third parties

• Payment verification data from Stripe
• Analytics data from Google Analytics

3 How We Use Your Information

We use your information to:

• Provide, operate, and improve the CoachAndTrack platform
• Process payments and manage your subscription
• Send you updates, newsletters, and promotional content (only with your consent)
• Connect you with coaches and track your fitness progress
• Respond to your questions and provide customer support
• Analyze usage patterns to improve our service
• Comply with legal obligations

4 How We Share Your Information

We share your information only in the following limited circumstances:

Service providers

We use trusted third-party services to operate our platform. These providers only have access to the data needed to perform their specific function:

• Stripe — payment processing
• Google Analytics — website analytics
• Formspree — waitlist form submissions
• Netlify — website hosting

Legal requirements

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of CoachAndTrack, our users, or the public.

Business transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

5 Cookies & Tracking

CoachAndTrack uses cookies and similar tracking technologies to enhance your experience and analyze site usage.

Types of cookies we use

• Essential cookies — required for the site to function (cannot be disabled)
• Analytics cookies — Google Analytics tracks page views, session duration, and traffic sources
• Preference cookies — remember your settings and preferences

You can control or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the site but will limit our ability to improve it.

6 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account data is retained while your account is active
• Waitlist email addresses are retained until you unsubscribe or request deletion
• Payment records are retained for 7 years as required by tax law
• Analytics data is retained for 26 months (Google Analytics default)

You may request deletion of your personal data at any time by contacting us at support@coachandtrack.com.

7 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data
• Opt-out — unsubscribe from marketing emails at any time
• Portability — request your data in a portable format
• Objection — object to certain types of data processing

To exercise any of these rights, contact us at support@coachandtrack.com. We will respond within 30 days.

8 Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These measures include:

• HTTPS encryption for all data in transit
• Secure payment processing via Stripe (PCI-DSS compliant)
• Limited access to personal data on a need-to-know basis

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9 Children's Privacy

CoachAndTrack is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected data from a child under 13, please contact us immediately and we will delete it promptly.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or by posting a prominent notice on our website. The "Last updated" date at the top of this page reflects the most recent revision.

Your continued use of CoachAndTrack after changes are posted constitutes your acceptance of the updated policy.

11 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: